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Residential Lettings - FAQ

Residential Lettings – We understand that there are often questions that come to mind when preparing to rent a property, sometimes these questions arise after you have viewed your potential new home or even after your tenancy has commenced.

Below we offer answers to some of the most asked questions that tenants raise with us.

Why do I need to provide references?

As we are acting on behalf of Landlords that have placed their trust in us, it is incumbent upon us to ensure that we only offer properties to suitable tenants who can demonstrate affordability and stability. We have a professional duty to check your identity and eligibility to rent a property in the UK.

Why would you ask for a Guarantor?

It is not unusual for a Landlord to ask for a Guarantor to be provided. This could be because your income may not be sufficient to pass an affordability check without bonuses or overtime that is not guaranteed, or if you have previous credit issues. It should not be concerning to you.

What are Right to Rent checks?

The Immigration Act 2014 introduced a requirement for Landlords and Letting Agents to check the eligibility of all tenants to reside in the UK. This means that as part of your application process for a tenancy with us, we will require to see and take copies of original documentation showing your right to reside in the UK. This may be a Passport, Identity Card, Visa or Residency Permit etc. If you are unsure of the appropriate documents, please do contact to us for advice.

Why do you ask for a Tenancy Deposit?

We ask you to pay a Tenancy deposit as a form of security to the Landlord against any damage that may be caused during you tenancy or if you have failed to pay your full rent upon departure. The way in which we hold and deal with our deposit is strictly controlled and details of how it is protected can be found on our Tenant Resources page.

What if my home needs repair?

If you discover problems or faults with your home, please talk to us as soon as possible. We can then assess what is required and with Landlord approval arrange repairs. Pease don’t leave things to deteriorate as this may lead to increased damage and cost and you may be asked to contribute to the repair cost.

What are my responsibilities as a tenant?

Your responsibilities are defined in your Tenancy Agreement. This is a legally binding contract between you and your Landlord. Your Landlord has obligations too. We have provided guidance for you about your obligations on our Terms and Conditions and Tenant Resources pages.

Can you or my Landlord come into my home?

Of course we want you to enjoy your home without disturbance or interference. However because we have to look after the property for the Landlord we will need to visit to carry out inspections and undertake repairs. When access is required we will always provide you with as much notice as we can (and not less than 24 hours), unless it is a genuine emergency. Please note that in the case of repairs, our staff will be carrying out numerous jobs each day of various durations, we cannot always therefore give you a specific time for a visit, although we will always try and confirm an am or pm slot.

What about renewing my tenancy?

When signing a tenancy agreement you are committing to a legal contract to take the property for the duration of the tenancy. As such, you will be responsible for the rent and bills as detailed until the tenancy end date. When the end of your initial tenancy period approaches you will be offered a new contract (typically for 12 or 6 months duration), renewals are subject to a good payment record, satisfactory tenancy conduct and landlord agreement. Sometimes landlords will allow their tenants to remain on the original or prior renewal tenancy contract running month to month however, this depends on each landlord's individual requirements. Under the conditions of all our tenancy agreements at least one months’ notice in writing is required, on a rent day. This must be done at the end of any given tenancy period or renewal even if you are running month to month. It is always best to check with us when you first think of even potentially giving notice in order to avoid any contractual misunderstandings.

What if I want to leave early?

It is important to understand that when you sign a tenancy agreement, you agree and commit yourself for the full tenancy term. Where particular circumstances mean you need to leave early then you should talk to your property manager as soon as possible. Your property manager may be able to agree with the landlord that the property should be re-marketed and new tenants found however, this is entirely at the discretion of each individual landlord. You will remain responsible for the property and financial commitments, including administration charges incurred by us until such time as the property is re-let or the tenancy reaches a natural end.