01954 718660Lettings Specialists • Property Management Services • Investment Property AdvisorsTenants

Resources: Tenancy Deposit Protection Scheme, SAFEagent & NALS

As letting agents in Cambridge, we know that there are many issues to consider when renting a property, whether you are a first time or seasoned tenant. Becoming a tenant can create all sorts of uncertainties and our aim is provide access to additional information and resources that will help to support you in throughout your tenancy.


Award Property Management Ltd is a fully licenced member of the National Approved Letting Scheme (NALS) and is a registered SAFE AGENT. This means that we operate to stringent standards of service and having a professional manage the Tenant and Landlord relationship provides you with the utmost support and peace of mind.

The National Approved Letting Scheme (NALS) is an accreditation body ensuring that member agents comply with the highest industry service standards, thus safeguarding your interests. Our independent redress through an Ombudsman Scheme, Professional Indemnity, Client Money Protection cover and Tenancy Deposit protection arrangements are all audited and reviewed regularly to ensure we remain fully compliant. The visible assurance of the NALS logo provides our customers with peace of mind that they are in safe hands.

The SAFEAGENT mark denotes that Award Property Management Ltd protects Landlords and Tenants money through a Client Money Protection Scheme. We have voluntarily joined the scheme operated by NALS, agreeing to the stringent standards required to display the logo. For consumers this provides the assurances that we:

  • Carry Professional Indemnity Insurance
  • Adhere to defined accounting standards relating to Client Money
  • Have a transparent customer complaints policy for ‘Putting Things Right’
  • Are a member of an Ombudsman redress scheme – The Property Ombudsman (TPOS)


As members of the Tenancy Deposit Protection Scheme operated by The Tenancy Deposit Scheme (TDS), you can be assured that your tenancy deposit will be registered and protected in full compliance with regulations. We pride ourselves on the small number of deposit issues arising at the end of our tenancies and work hard to ensure a fair apportionment where issues do arise.

All of our tenants are provided with a guidance leaflet ‘What is the Tenancy Deposit Scheme?’ supplied by the scheme operator and this can be downloaded below, further information is available from the scheme provider.


Whilst we have no responsibility to ensure you as a tenant insure your own property, we always advise that it is good practice to have sound contents insurance cover.

As a tenant, where you are occupying someone else’s property we recommend that you take out insurance providing cover for accidental cover for any Landlord’s contents at the property. This provides you with the assurance that an unforeseen accident (such as spilled glass of wine staining a Landlord’s carpet) will be covered for replacement, saving any implications on your tenancy deposit.

Specialist insurance for tenants is available at small cost from a number of providers, please call us for further information. 


All tenants have obligations and responsibilities that they should adhere to, these are explained on our Tenant Terms and Conditions page. However there are some simple steps to looking after your home which will not only help you comply with these obligations but also increase your likelihood of reducing issues when you come to hand back the property at the end of your tenancy.


Make sure when you move in, you know where your meters and stopcocks are and familiarise yourself with any specific property features such as, alarm systems, electrical consumer units, heating controls etc. We will normally explain these to you when you move in, but if you need assistance we are always happy to help.


There are some simple things that a tenant can do to take care of the property, reporting any issues or problems promptly enables us to deal with repairs before they become significant. We have produced a series of guides to help you understand the steps that you can take to keep your property in good order.

If you wish to engage services for tasks such as cleaning, gardening, appliances cleaning during or at the end of your tenancy we can recommend suppliers who understand the standards required and are happy to provide individual quotations.


When you take over a property, we will speak to the utility suppliers and arrange transfer of accounts into your name. We will of course provide you with the name of existing suppliers and meter readings.

You are welcome to change suppliers at any time during your tenancy; all we ask is that you tell us who the new suppliers are so that we know who to talk to when you move on. We are often asked how much it costs to run a home, whilst we can supply you with a current Energy Performance Certificate (EPC) showing the energy efficiency of the home, we cannot advise on actual running costs as these will depend on supplier tariffs and individual family usage.

Please note that under the terms of your Tenancy Agreement, you are responsible for all utility charges and council tax for the full duration of your tenancy term. You will be asked to pay these even if you move from the property before the tenancy has officially ended. When moving you should give the utility supplier and Local Authority your end of tenancy date even though this may not be your actual moving date.


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