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Tenancy Agreement - Tenants Terms & Conditions

Tenancy Agreement – We have a duty of care to both our tenants and our landlords and for this reason, it is important that we ensure any prospective tenants are suitable to rent properties within our portfolio.


Before taking the step of reserving a property, you should consider whether you are able to meet the minimum tenant criteria we outline below:

  • We would need to see evidence of your ability to meet an affordability calculation of 2.5 x the annualised rent figure, either singularly or jointly. (For example: If the rent for the property is £800.00pcm, then you would need to demonstrate income of (12 x £800.00) x 2.5 = £24,000 p.a.
  • You must be able to evidence your income source; this can be through evidence from your employer, pension provider, accountant, military allowance confirmation etc.
  • You must not have an adverse credit history within the past 3 years (e.g. County Court Judgements (CCJs), Individual Voluntary Arrangements (IVAs), Outstanding debts that are overdue or in arrears).
  • If currently renting we will require a satisfactory landlord reference.
  • We will need to obtain a satisfactory credit agency score.
  • For corporate lets, most established PLC / Ltd companies or large organisations will meet our criteria providing three years trading records are available at companies house and satisfactory accountants references are forthcoming.

Providing you are able to meet all of the above, we will be happy to reserve a property to you, once we have spoken to the landlord. Reservation will involve payment of an administration fee which will enable us to hold the property for 14 days whilst we process our checks to confirm your suitability.

We will ask each adult applicant to complete and sign an application form and provide two forms of identification (these need to show a link to your current address, such as a recent utility or council tax demand or bank statement, along with a photo ID such as a driving licence or passport).

Current regulations require us to ensure that any applicant seeking to rent a property with us, has the right to reside in the UK. We are therefore obliged to see and take copies of original documents that confirm an applicants right to reside either temporarily or permanently in the UK. Please discuss your status with us prior to reserving a property so that we can advise on the documentation required.

Please note our application fee is non-refundable so it is important you tell us of any material information prior to making payment (we are happy to discuss your circumstances to advise you, but cannot process our checks in advance of payment).


During the 14 day period and providing we have received your completed paperwork promptly, we will complete our checks and confirm the landlord’s acceptance for a tenancy to proceed.

At the end of the 14 day period we will ask you to pay a Tenancy Deposit and to sign a Tenancy Agreement committing you to the property. The Agreement will be dated to commence on the date you have advised you wish to move in and this will become your ‘Rent Day’ for the purposes of future rent payment and notice etc. If you are not in a position to complete this step, then we reserve the right to re-market the property for alternative tenants in order to protect the landlord from undue delay and voids.


Prior to moving in to your property, you will need to make payment of your first months’ rent along with the fee for registering your deposit into the Deposit Protection Scheme. We will agree a move in time and meet you at the property to handover keys and your tenant information pack.


The principle obligation for a tenant is to comply with the conditions of the Tenancy Agreement; this is a legal document to which you have signed compliance. In practice this means that you:

  • Must pay your rent in full and on time and pay all utility charges for the whole duration of your tenancy.
  • Hold current tenant insurance valid for the term of your tenancy providing cover for accidental cover for any landlord’s contents.
  • Must keep use the property in a ’Tenant like manner’, this means keeping the property secure, clean and looked after and ensuring any garden is kept tidy.
  • Should report any faults or repair needs promptly.
  • Utilise the property such as not to cause interference, annoyance or detriment to neighbours or adjoining property.
  • Permit access to the landlord (or their agent) for repairs or inspections during reasonable hours providing adequate notice (at least 24 hours) has been given.
  • Give proper and due notice to vacate in writing as required under the terms of the agreement. Please note you are not permitted to ‘give up’ or end your tenancy early if you are within a fixed term without the landlords agreement.
  • Deliver up the property at the end of the tenancy in a sound and clean condition. Subject to reasonable wear and tear, ensure any damage or alterations are rectified.
  • Accept responsibility for the repair of any damage or dilapidation that may be attributable to you, your family or your guests misuse/neglect.
  • Notify us of any extended period when you will not be in occupation (usually for periods of over two weeks).

Our standard Assured Shorthold Tenancy Agreement specifies fully the covenants to which a tenant is committed and we will be happy to provide a sample copy of this prior to reservation if requested.

For details of our Tenant fees and charges, please see our current Standard Tenant Charges list.